Information we collect
When you book a slot, Cricket Arena may collect your name, phone number, selected date and timings, booking reference, payment status, payer account details, IP address and basic device or browser information.
How we use information
We use this information to create and manage bookings, confirm payments, prevent duplicate or fraudulent reservations, process reschedule requests, provide customer support, maintain business records and improve our services.
WhatsApp booking updates
We use the WhatsApp number entered at checkout to send transactional WhatsApp messages through Meta's WhatsApp Cloud API, including receipt-review acknowledgements, booking confirmations, payment decisions, cancellations and reschedule updates. We do not send promotional or booking-reminder messages.
Payment information
Online payments are processed through PayFast. Cricket Arena does not store your complete card number, CVV, bank password or OTP. Payment information entered on PayFast checkout is handled according to PayFast and the relevant financial institution's security practices.
Sharing and retention
We share data only with service providers necessary to complete your booking or payment, or when required by law. Booking and transaction records may be retained for accounting, dispute resolution, fraud prevention and legal compliance. We do not sell your personal information.
Your choices
You may request access, correction or deletion of personal information where legally permitted. Some transaction records may need to be retained for financial or regulatory purposes.
Contact
For privacy questions, call 0308 0083336 or visit Cricket Arena at C349+C3R, Besides City High School, Nazimabad, Faisalabad, Pakistan.